Medically Dependent Customers


If you use medical equipment that relies on a continuous supply of electricity, you need to be prepared for interruptions.
We recommend that you have an emergency response plan, which might include always having an uninterruptable power supply with a standby battery, or having a plan to relocate to another address which has an electricity supply.
It is recommended that you register as a medically dependent customer with your electricity retailer.
If there is an immediate health threat, contact your health provider or call 111.